Returns & Refunds
Returns & Refunds Policy
You can return any FULL PRICED item/s within 15 days of the receiving date.
In the unlikely event that you experience an issue with your item, please get in contact with us right away at sales@ofthegods.au . A member of our team will be in contact with you as soon as possible to get your item replaced.
Make sure to include your order number and the reason/request for the return. We use this information to find your details and process your request as quickly as possible. If you send something back without any info, we won't know what to do with it.
All goods must arrive in their original, unworn and resalable condition, stickers, plastic etc. In the case that your items are returned without the original packaging, we will not be able to process your return. It can take up to 5 business days to process your return. Unfortunately we cannot refund duties, taxes or shipping charges.
We don't refund orders for change of mind due to the logistics involved. However we are 100% committed to customer satisfaction, so if there's anything we can do to help, feel free to get in touch with one of our team at sales@ofthegods.au
All SALE items are final and cannot be returned, exchanged or refunded. All orders purchased with a CODE are final and cannot be returned, exchanged or refunded. We cannot process refunds or partial refunds for items that are purchased at full price prior to the event of a sale, should that item later go on sale.
FAULTY OR INCORRECT ITEMS
In the case of faulty or incorrect items are received, please contact us at sales@ofthegods.au. Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.
If an item is damaged through misuse, abnormal use or incorrect washing practices, Of The Gods will not provide a refund, exchange or repair. We will require satisfactory proof before providing a remedy under the Australia Consumer Law.
Once investigated, we will be able to provide you with information on how to return the item.